Refund & Cancellation Policy
At ProApp, our utmost priority is your satisfaction. Our clear-cut return and refund policy are tailored to provide a seamless online shopping experience. We understand the trust you place in us, which is why we’ve introduced our 100% Buyer Protection Plan, reinforcing our commitment to you. Throughout your purchase journey, we strive to ensure you feel valued and heard.
Key Takeaways:
- Initiating a refund request gives the ProApp the right to examine the relevant consultation recording. This procedure aids in validating the refund claim.
- The verdict regarding refunds rests solely with the ProApp. Our decisions are conclusive.
- Refunds are channeled through the same payment mode that the customer originally employed. To expedite the process, make sure to provide all necessary details via email when requested.
Understanding Our Return Policy:
Our 100% Buyer Protection Plan simplifies the refund process. Should your consultation – whether arranged via email, WhatsApp, or a phone call – face a delay exceeding 12 hours, you’re entitled to a complete consultation refund. We’re dedicated to making this procedure as efficient as possible.
Terms of Refund & Cancellation:
Under our 100% Buyer Protection Plan Service, the following terms apply:
- Once confirmed, consultation bookings are final and cannot be cancelled.
- Providing inaccurate data renders a customer ineligible for refunds. But there’s a two-hour window post-booking during which corrections can be made to ensure eligibility.
- Refunds don’t apply once the consultation is concluded.
- Overpayments resulting from duplicate transactions for a single order will be refunded.
- Modifications to consultation dates or times are permitted just once, provided they’re made at least 24 hours before the scheduled time. Failure to comply results in the consultation being considered as delivered, and no subsequent refund or rescheduling requests will be entertained.
Refund FAQ:
- How to contest an order? Forward your queries to [email protected], ensuring your order number is included.
- What if I don’t hear back from ProApp? Please give us three business days to address your concerns. Should there be a delay, feel free to escalate the matter by emailing [email protected].
- Is a full consultation amount refund guaranteed for valid claims? Definitely! Upon verification by our Quality Audit Team, the complete amount will be reimbursed.
- How soon can I expect my refund? Typically, the refund process spans three working days, post which the amount should reflect in your account within a week, barring weekends and bank holidays. However, deductions may arise due to bank or payment gateway transaction charges.
Your confidence in our services drives us. We’re here every step of the way, ensuring you derive maximum value from your shopping experience.
Warm thanks for picking ProApp!